QuartetVoluté

Privacy Policy

Last updated: 21st April 2026

At Quartet Voluté, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (quartetvolute.com), enquire about our services, or book us for an event. We are committed to handling your data transparently and in full compliance with UK GDPR and other applicable UK data protection laws.

1. Who we are

Quartet Voluté is a conservatoire-trained string quartet based in London, providing live music for weddings, private events, corporate functions and recording sessions.

2. Information we collect

We collect information that helps us provide and improve our services, including:

  • Personal details: your name, email address and telephone number when you contact us via our enquiry form.
  • Booking & event information: details about your event (date, venue, type of occasion) and any communications related to a booking.
  • Technical & usage data: information about how you access and interact with our website, such as your IP address, browser type and browsing patterns, collected automatically via cookies and analytics services.

3. How we use your information

We use your information to:

  • Respond to enquiries, provide quotes and manage bookings
  • Provide and personalise our musical services for your event
  • Improve our website and user experience
  • Comply with legal and accounting obligations

We will not use your contact details for unsolicited marketing, or share them with third parties for their own purposes.

4. Legal basis for processing your data

We only use your personal data when we have a valid legal basis under UK GDPR:

  • Legitimate interests — responding to your enquiry and managing a potential booking, where your rights are respected.
  • Performance of a contract — fulfilling our agreement with you once a booking is confirmed.
  • Legal obligation — retaining records as required by law (e.g. for accounting purposes).

5. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse traffic.

  • Essential cookies: necessary for the website to function correctly.
  • Non-essential cookies: analytical and advertising cookies (Google Tag Manager, Google Ads conversion tracking, StatCounter) used only with your explicit consent.
  • Cookieless analytics: Vercel Analytics and Vercel Speed Insights collect anonymous performance data without setting cookies or storing personal data.

You can manage your cookie preferences by adjusting your browser settings.

6. Sharing your information

We do not sell or rent your personal data. We may share information with trusted service providers who help us operate the website and deliver our services, including:

  • InstantDB (Instantdb Inc., USA) — secure database storage for contact form submissions.
  • Vercel (Vercel Inc., USA) — website hosting and page delivery.
  • Google LLC (USA) — Tag Manager, Ads conversion tracking and Fonts.
  • StatCounter (Ireland/USA) — website visitor analytics.

Where data is transferred outside the UK, transfers are protected by Standard Contractual Clauses or the International Data Transfer Agreement (IDTA) framework approved by the UK ICO.

We may also disclose data to legal authorities if required by law.

7. Data security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. While we do our best to safeguard your information, no method of electronic transmission or storage is completely secure.

8. Retention of data

We retain your data only as long as necessary to provide our services and comply with legal requirements.

9. Your data protection rights

Under UK GDPR you have the right to:

  • Access — request a copy of the personal data we hold about you.
  • Rectification — ask us to correct inaccurate or incomplete data.
  • Erasure — request deletion of your personal data under certain conditions.
  • Restriction — ask us to limit how we process your data in certain circumstances.
  • Portability — receive your data in a structured, machine-readable format.
  • Object — object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@quartetvolute.com. We will respond within one calendar month.

10. Children's privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from anyone under 16.

11. Third-party links

Our website may contain links to other sites. This Privacy Policy applies only to quartetvolute.com. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with a revised "last updated" date.

13. Contact us

For any questions or data protection requests, please get in touch:

14. How to contact the appropriate authority

If you feel we have not addressed your concern satisfactorily, you have the right to contact the Information Commissioner's Office (ICO):

Quartet Volute